Your PeCo Feedback takes you one step closer to your customer and staff members. Our feedback system helps you to see your company from the perspective of your customers, to identify “actual” optimisation potentials and to experience lived details.
From the international commercial company with hundreds of branches to the individual tourist information centre –
we delivery the appropriate solution:
- Modern and robust hardware in your corporate design,
- Flexible and easy feedback software and
- a well arranged web-based data management software incl. real time reporting
In addition to standard questions about the most important service areas, PeCo Feedback is able to determine your customer’s willingness to recommend you (scale of 10 Net Promoter Score (NPS)). In open text modules, your customers can provide information about what they liked especially or what can be improved. We are more than happy to consider your questions and will customise the questionnaires accordingly.
Examples of a customer questionnaire “Shopping Centre”:
- How likely is it that you will come again and recommend our mall to your friends or family? (Smiley – or NPS scale of 10)
- How satisfied are you with your visit today? (Smiley scale) Subcategories (What are you satisfied or dissatisfied with?)
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- Tenant mix:
- Food services
- Cleanliness / hygiene
- inside
- sanitary facilities
- outside
- Price / performance
- Arrival / departure / parking
- Atmosphere (light, air, sound level)
- Service
- Text fields for free text input (why are you satisfied or dissatisfied?)
- Which tenant would be of interest to you?
- Text field
Examples of a customer questionnaire “Retail”:
- How likely is it that you will come again and recommend our mall to your friends / family? (Smiley- or NPS scale of 10)
- How satisfied are you with the range of products? (Smiley scale) Subcategories (What are you satisfied dissatisfied with?)
- Neatness / order
- Atmosphere (decorations, music, light, air)
- Price / performance
- Selection (assortment depth)
- Quality
- Text fields for free text input (why are you satisfied or dissatisfied?)
- How satisfied are you with the advice provided by our staff members? (Smiley scale)
Subcategories (what are you are satisfied or dissatisfied with?)
- Friendliness
- Attention
- Quality of advice
- Waiting times
- Text fields for free text input (why are you satisfied/dissatisfied?)
You can access your data on customer and staff satisfaction on any end device with an Internet connection. The PeCo online reporting allows for the comparison of locations, store benchmarks, automatic text analyses, direct alerts to the management as well as the regular and automatic transmission of flexible and individually configured PDF exports.
The possibility to scan customer cards, promotion codes or QR codes with our scanner terminal will also provide more information about your customers.
And how does all this work? – VERY SIMPLE – UNPACK, CONNECT TO POWER and START.
Data sheet LASE PeCo Feedback
